Shipping

Shipping methods and costs

FREE shipping worldwide

We ship WORLWIDE via EMS and FANCOURIER
For international orders go to https://www.posta-romana.ro/en/track-trace.html. Track & trace your order with the AWB number provided in your email.
For orders within Romania please go to www.fancourier.ro   or Fan Courier Tracker.
Some large volume products may imply additional shipping rates, that you’ll be notified of during the ordering process.

How long will it take for my order to arrive?

If the articles are available in stock, they are ready to be shipped in 5 working days, adding 1-3 working days for transportation. If they are not on stock, they are custom made individually for each of our online customers. That is why it will take 10 – 20 working days for us to create them in our atelier.. Please add 1-3 working days for shipping.

If you choose the Sur Mesure option, you should add another 5 working days to the delivery date.

I live outside the EU. Do I still have to pay VAT?

Yes. Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note, that duties for your country will be applied and invoiced separately through TNT.

Do I have to pay custom duties and taxes if my order is shipped outside the EU?

All prices are final and include shipping. The custom duties and taxes are to be borne by the client (Excluding USA).

How much are the custom duties and taxes for my order?

The prices are set by the local customs.  You should contact them directly.
We ship exclusively with EMS.

What about the delivery to NON-EU countries?

The delivery period to countries that impose customs duty is 2 to 4 business days. Please note that we bear the costs for the shipment from our warehouse to your home, the insurance of the merchandise and any costs for supplementary documents. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately.
Please note that potential foreign bank charges have to be borne by you.

Cancelation Policy

You can cancel your order within 10 working days from the day you received the Order Confirmation. Any order canceled outside this time frame will lead to a 30% deduction from your refund, along with any aditional fees that may apply to your order (Luxury-Sur-Mesure or Top Priority service).

irinel nicoaraShipping